Case studies
A few recent builds, with real outcomes.
Each one started as a specific bottleneck inside a real business and finished as a working system. Client names are kept off the page, at their request. The business outcomes are not.
What counts as a result
The best case studies are boring in the right way: less delay, less copying, fewer dropped handoffs.
The work is measured by business outcomes, not demo screenshots: response time, admin time, review queues, reporting effort, repeat revenue, and the amount of attention returned to the team.
- Before / after
- Timeline
- Metric
- Handover
- Fitness 2 weeks, April 2026
Boutique fitness studio kept its peak-class fill rate at 98 percent
An automated waitlist flow that fills cancellations instantly by paging the right people, in the right order, on the right channel.
Read the story98%
Peak-class fill rate, up from 84%
- Professional services 4 weeks, March 2026
Marketing agency reclaimed 25 hours a week from client reporting
An automated client reporting flow that pulls performance data from every channel, drafts a written commentary on what changed and why, and produces the final report ready for account-manager review.
Read the story25 hrs
Per week reclaimed across the account-management team
- Hospitality 5 weeks, March 2026
Resort handled 70 percent of routine guest enquiries before they reached the front desk
A guest messaging workflow that answers routine questions instantly and escalates anything nuanced to a human concierge.
Read the story70%
Of guest messages handled without front-desk involvement
- Recruiting 5 weeks, February 2026
Recruiting firm screens 4x more candidates without adding headcount
A first-pass screening flow that reads incoming applications, scores them against role criteria, drafts initial outreach for the top candidates, and surfaces edge cases for human attention.
Read the story4.2x
Applications screened per recruiter per week
- Property management 4 weeks, January 2026
Property management maintenance triage cut tenant response time from days to under an hour
A maintenance request flow that classifies severity, dispatches the right contractor, and updates the tenant on status without anybody on the property team manually intervening.
Read the story<1 hr
Median tenant response time, down from 2.3 days
- E-commerce 3 weeks, January 2026
Abandoned-cart recovery that won back 18 percent of carts that would have been lost
A behavioral cart-recovery flow with AI-personalized messaging tuned to the items left behind, the customer's past purchases, and their local time of day.
Read the story18%
Cart recovery rate, up from 4%
- Legal and visa 5 weeks, early 2025
Visa services document intake automated, with a 65 percent reduction in back-and-forth
An intake flow that walks each new client through the documents needed for their specific case, validates uploads, and drafts a structured case summary for the consultant.
Read the story65%
Reduction in document-collection email back-and-forth
- Real estate 3 weeks, early 2025
Buyer enquiries matched to listings in under five minutes, with the right agent paged automatically
An intake flow that reads incoming buyer or tenant enquiries, extracts requirements, finds matching listings in the database, and pages the right agent on Line.
Read the story<5 min
Median time to first match, down from 4 hours
- Content operations 4 weeks, early 2025
Content team cut production time by 70 percent without hiring more editors
A content workflow from brief intake through to publication, with the repetitive steps automated and a human editor still in control of review.
Read the story70%
Production time cut per published piece
- Healthcare 3 weeks, early 2025
Specialist clinic cut no-show rate by half with smarter appointment reminders
A reminder flow that varies the timing, channel, and tone of pre-appointment messages based on each patient's history and treatment type.
Read the story52%
Drop in patient no-show rate over the first quarter
- Manufacturing 5 weeks, early 2025
Manufacturer cut quality-control reporting time by 75 percent and caught defects earlier
A QC reporting flow that ingests inspection data from the shop floor, summarizes daily and weekly trends with an AI layer, and surfaces emerging defect patterns to the QC manager.
Read the story75%
Reduction in QC reporting time, plus earlier defect detection
- Logistics 3 weeks, late 2024
Logistics firm cut customer-service tickets by 40 percent with proactive shipment updates
A proactive shipment notification system that watches every stage of a parcel's journey and surfaces real updates to customers in their language of choice.
Read the story40%
Reduction in 'where is my order' support tickets
- Technology 4 weeks, late 2024
SaaS company doubled trial-to-paid conversion with a smarter onboarding sequence
An onboarding flow that watches what each new trial user actually does inside the product, then sends targeted help that addresses where each one is getting stuck.
Read the story2.0x
Trial-to-paid conversion versus the prior generic onboarding
- Education 3 weeks, late 2024
Language school enrollment funnel that doubled trial-to-paid conversion
An enrollment automation that schedules trial lessons, follows up on the result, and nudges hesitant prospects toward the right program with the right pricing.
Read the story2.1x
Trial-to-paid conversion versus the prior funnel
- Food and beverage 4 weeks, late 2024
Restaurant supplier ordering cut from a four-hour weekly job to twenty minutes
An automated reordering flow that watches stock levels, drafts purchase orders for each supplier, and routes them for one-click approval by the head chef.
Read the story92%
Reduction in weekly supplier-ordering time
- Hospitality 4 weeks, late 2024
Lead response time down from 14 hours to under 10 minutes
A qualified-lead pipeline that triages every incoming enquiry, drafts a personalized reply, and routes it to the right salesperson before it has a chance to go cold.
Read the story10 min
Median reply time, down from 14 hours
- Hospitality 3 weeks, late 2024
Hotel group response time on online reviews dropped from 6 days to under 12 hours
An automated flow that reads every incoming review across booking platforms, drafts a personalized response in the property's voice, and queues it for the GM to approve.
Read the story<12 hr
Median review response time, down from 6 days
- Professional services 4 weeks, late 2024
Bookkeeping firm cut invoice processing time per client by 80 percent
An invoice intake and processing pipeline that reads receipts and supplier invoices, extracts the right fields, and pushes them into the firm's accounting system with sensible default categorization.
Read the story80%
Reduction in invoice-processing time per client per month
- Wellness 4 weeks, mid 2024
A spa group's dormant client list turned into 1.4 million baht of recurring monthly revenue
A reactivation flow that segments lapsed clients by their preferred treatments and timing, then sends carefully personalized check-in messages with a relevant offer.
Read the story฿1.4M
New monthly revenue from previously dormant clients
- Hospitality 3 weeks, mid 2024
An email nurture sequence that quietly lifted repeat bookings
Behavior-triggered email sequences with per-segment AI-drafted copy, running on the existing email platform. Built once, earning back every month.
Read the story3x
Open rate versus the previous generic newsletter
Your story would fit on this page soon enough.
The builds above started where yours probably would, with a thirty-minute call about the workflow costing your team the most time. The first move is small.