Case studies
Real builds. Real numbers. Bangkok businesses.
Each one started with a workflow eating someone's week. Each one shipped as a working system. Client names stay off the page, by request. The numbers do not.
What counts as a result
Less waiting. Less copying. Fewer handoffs that quietly get dropped.
Every build is judged against the thing it was supposed to fix. Hours per week, reply time, leads gone cold, reports nobody had time to write. If the number did not move, it did not ship.
- Before / after
- Timeline
- Metric
- Handover
- Fitness 2 weeks, April 2026
Boutique fitness studio kept its peak-class fill rate at 98 percent
A waitlist that fills cancellations instantly by paging the right people, in the right order, on the right channel.
Read the story98%
Peak-class fill rate, up from 84%
- Professional services 4 weeks, March 2026
Marketing agency reclaimed 25 hours a week from client reporting
Performance data pulled from every channel, draft commentary written explaining what changed and why, and the report ready for account-manager review in thirty minutes per client.
Read the story25 hrs
Per week reclaimed across the account-management team
- Hospitality 5 weeks, March 2026
Resort handled 70 percent of routine guest enquiries before they reached the front desk
Routine guest questions answered in seconds, around the clock. Anything tricky goes straight to a human concierge with full context.
Read the story70%
Of guest messages handled without front-desk involvement
- Recruiting 5 weeks, February 2026
Recruiting firm screens 4x more candidates without adding headcount
Incoming applications read and scored against role criteria. Outreach drafted for the top candidates. Edge cases pushed up for human review.
Read the story4.2x
Applications screened per recruiter per week
- Property management 4 weeks, January 2026
Property management maintenance triage cut tenant response time from days to under an hour
Tenant requests classified by severity, the right contractor dispatched, the tenant kept informed, all without a property manager pushing every step by hand.
Read the story<1 hr
Median tenant response time, down from 2.3 days
- E-commerce 3 weeks, January 2026
Abandoned-cart recovery that won back 18 percent of carts that would have been lost
A behavioral cart-recovery flow with messages personalized to the items left behind, the customer's past purchases, and their local time of day.
Read the story18%
Cart recovery rate, up from 4%
- Legal and visa 5 weeks, early 2025
Visa services document intake automated, with a 65 percent reduction in back-and-forth
Each new client walked through the documents their case actually needs, uploads validated as they come in, and a structured case summary on the consultant's desk before the first meeting.
Read the story65%
Reduction in document-collection email back-and-forth
- Real estate 3 weeks, early 2025
Buyer enquiries matched to listings in under five minutes, with the right agent paged automatically
Incoming buyer or tenant enquiries read, requirements pulled out, matching listings found, and the right agent paged on Line. The morning inbox sorts itself.
Read the story<5 min
Median time to first match, down from 4 hours
- Content operations 4 weeks, early 2025
Content team cut production time by 70 percent without hiring more editors
Brief to publication, with the mechanical steps automated and the editor still pressing the publish button. Same team, twice the output, and saner hours.
Read the story70%
Production time cut per published piece
- Healthcare 3 weeks, early 2025
Specialist clinic cut no-show rate by half with smarter appointment reminders
Reminders that change timing, channel, and tone based on the patient and the treatment, instead of one generic email twenty-four hours out.
Read the story52%
Drop in patient no-show rate over the first quarter
- Manufacturing 5 weeks, early 2025
Manufacturer cut quality-control reporting time by 75 percent and caught defects earlier
Inspection data captured on the shop floor, daily and weekly trends summarized overnight, defect patterns surfaced to the QC manager before they get expensive.
Read the story75%
Reduction in QC reporting time, plus earlier defect detection
- Logistics 3 weeks, late 2024
Logistics firm cut customer-service tickets by 40 percent with proactive shipment updates
Every parcel watched at every stage. Real updates to the customer, in their language, before they have to ask.
Read the story40%
Reduction in 'where is my order' support tickets
- Technology 4 weeks, late 2024
SaaS company doubled trial-to-paid conversion with a smarter onboarding sequence
An onboarding flow that watches what each new trial user actually does inside the product, then sends help that matches where they are stuck right now.
Read the story2.0x
Trial-to-paid conversion versus the prior generic onboarding
- Education 3 weeks, late 2024
Language school enrollment funnel that doubled trial-to-paid conversion
Trial lessons booked, post-trial follow-ups out within four hours, and hesitant prospects nudged toward the right program at the right price.
Read the story2.1x
Trial-to-paid conversion versus the prior funnel
- Food and beverage 4 weeks, late 2024
Restaurant supplier ordering cut from a four-hour weekly job to twenty minutes
Stock levels watched nightly. Purchase orders drafted for each supplier. The head chef approves on his phone in twenty minutes instead of spending Sunday in a spreadsheet.
Read the story92%
Reduction in weekly supplier-ordering time
- Hospitality 4 weeks, late 2024
Lead response time down from 14 hours to under 10 minutes
Every enquiry triaged, scored, and routed to the right salesperson, with a personalized first reply already drafted before the lead has a chance to go cold.
Read the story10 min
Median reply time, down from 14 hours
- Hospitality 3 weeks, late 2024
Hotel group response time on online reviews dropped from 6 days to under 12 hours
Every incoming review across booking platforms read, drafted as a personalized response in the property's voice, and queued for the GM to approve in thirty seconds.
Read the story<12 hr
Median review response time, down from 6 days
- Professional services 4 weeks, late 2024
Bookkeeping firm cut invoice processing time per client by 80 percent
Receipts and supplier invoices read, the right fields pulled out, and clean entries pushed into Xero with default categories. The bookkeeper checks a queue instead of typing.
Read the story80%
Reduction in invoice-processing time per client per month
- Wellness 4 weeks, mid 2024
A spa group's dormant client list turned into 1.4 million baht of recurring monthly revenue
Lapsed clients sorted by treatment and recency, then a personalized check-in with the right offer. The spa stopped relying on word-of-mouth and walk-ins.
Read the story฿1.4M
New monthly revenue from previously dormant clients
- Hospitality 3 weeks, mid 2024
An email nurture sequence that quietly lifted repeat bookings
Behavior-triggered email sequences with per-segment AI-drafted copy, running on the email platform the team already paid for. Built once, earning back every month.
Read the story3x
Open rate versus the previous generic newsletter
Your story would fit here soon enough.
Pick the workflow eating the most hours in your team this week. Half an hour on a call about it is the only first step we ask for.